Core Features and Offerings

Smart Solutions Designed for SMBs to Thrive

At VIAI, we empower SMBs to overcome resource constraints, budget limits, and inefficiencies with our feature-rich Agentic AI platform—streamlining operations and unlocking growth potential.

3.2 CRM Opportunity

Two-Way CRM Connectivity 

Synchronize Your Data Seamlessly
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VIAI integrates effortlessly with popular CRMs like Salesforce, Zoho, and HubSpot, enabling real-time data exchange.

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Keep customer profiles up-to-date and ensure smooth communication between your teams.

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Perfect for SMBs looking to consolidate operations and reduce manual input errors.

AI Agent Customization

Your Business, Your Voice
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Create AI agents that match your brand’s tone and style. 

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Customize workflows, choose voices, Automations and independent thinking AI Agents to improve your org Efficiency.

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Empower your agents to handle scheduling, customer inquiries, and follow-ups—around the clock. 

3.2 CRM Opportunity
3.2 CRM Opportunity

Comprehensive Prompt Hub

Streamline Customer Conversations
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Design, test, and deploy conversation prompts to ensure consistent interactions. 

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Learn and optimize prompts for engagement and conversions. 

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A perfect tool for SMBs focused on improving customer experience without a large support team. 

Marketplace for AI Agents

Ready-to-Deploy Industry Solutions
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Access a curated marketplace of pre-built AI agents tailored for healthcare, retail, finance, and more.

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Deploy these agents in minutes and start seeing results immediately.

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Ideal for SMBs seeking fast, effective solutions without complex setup.

3.2 CRM Opportunity

Advanced Analytic

Turn Data into Actionable Insights
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Understand customer sentiment and intent with real-time analytics.

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Use structured reports to identify trends, improve workflows, and boost team performance.

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Make informed decisions that align with your business goals.

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Enhanced User Experience

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Human-Level Latency and Turn-Taking.

The AI voice agents deliver near-human latency (<500ms), mastering turn-taking, interruption handling, and knowing when to speak or listen for a sentient-like experience.

⁠Post-Call Analysis.

Advanced post-call analysis provides actionable insights, identifying key areas for improvement and enhancing operational effectiveness.

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Branded Call ID

Calls made through VIAI display branded caller IDs, enhancing professionalism and building trust with end-users.

Integrated Tools

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Save Time
Automate daily operations so you can focus on scaling your business
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Reduce Costs
Replace expensive manual processes with affordable AI-driven solutions. 
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Boost Customer Satisfaction
Provide fast, consistent, and personalized interactions that leave customers impressed.
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Scale Easily
Grow your operations without the need for massive investments in technology or staffing.

 Voice AI Capabilities

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WebRTC and Voice Activity Detection

Leverages WebRTC for real-time communication and uses advanced voice activity detection to optimize interactions.

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Interruption Handling and Turn-Taking Cue Detection

The AI voice agents intelligently handle interruptions and detect conversational cues to create a natural communication experience.

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Built on Strong Framework

Our AI voice agent leverages  robust technologies ensuring high-quality, real-time voice processing and scalability.

Join the Future of AI

Experience the power of VIAI's AI agents to transform your operations.

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